Plain summary
- There is no lock-in. You can cancel any time by contacting us, and cancellation takes effect as soon as we process it — no notice period.
- Before your account setup is finished: full refund of what you paid, minus a 1% transaction processing fee.
- Monthly plan, after setup is complete: no refund of fees already paid. You can still cancel to stop future billing.
- Yearly plan, after setup is complete: 20% of what you paid is refunded if you cancel within 6 months of starting; no refund if you cancel after 6 months.
- A bug is always fixed free — that's never a refund situation. We also refund money taken by mistake (charged twice, wrong amount) in full.
Cancelling
- Tell us by email at helloauzslab@gmail.com from the email on your account — there's no self-service cancel button in the apps yet.
- Cancellation is immediate: there's no notice period to give, and we don't charge any extra fee just for cancelling.
- Auto-renewal: if a renewal charge fails, our payment partner automatically retries it first. We only contact you directly if those retries don't succeed, and your account is never auto-suspended purely because one attempt failed.
Refunds
- Before setup is complete: full refund minus a 1% transaction fee.
- Monthly, after setup: no refund of fees already paid; billing simply stops when you cancel.
- Yearly, after setup: 20% refund if cancelled within 6 months of starting; 0% after 6 months.
- Setup fee: not refundable once setup work has begun, except as part of the full "before setup" refund above.
- The small-modification fee: not refundable once the change has been made — it's a service already delivered. Bug fixes are always free and never charged.
- If we fail: if the service can't be used because of a problem on our side that we can't fix, we refund the fees for the period we couldn't provide it.
- Charged twice or by mistake: we refund the extra amount in full.
- Free demo accounts are free: no payment, no refund.
How refunds are paid
Approved refunds are returned to the same method you paid with (Razorpay refunds reach your bank in about 5 to 7 working days; UPI and bank transfers are returned to the account that paid). We process approved refunds within 7 working days.
How to ask
Email helloauzslab@gmail.com with the business name, the date and amount of the payment, and your payment reference. We reply within 2 working days.
Related: Terms & conditions and Privacy policy.